Blue Screen ( BSOD) Kernel 41 0x8000000000000002 HELP!!!
I basically upgraded from Windows XP around 2 days ago and I've been suffering from irregular BSOD which appear to have no pattern ( sometimes it happens after 20 minutes sometimes after 5 hours) I've updated all the drivers I'm aware of including all chipset drivers and BIOS to latest Win7 drivers and still a no go. Things that could be causing it could be memory, before I installed Windows 7 I formatted my HDD and cleaned out my case so I could install some new hardware I was saving until I installed the new OS they were an XFX GTX 260 Black Edition ( the 55nm one) and an additional 2GB of memory which weren't the EXACT same memory I was using before but it was the same Corsair brand with similar product codes but they were running at diff CAS latencies which to my knowledge doesn't matter as it then runs to the lowest speed. i also upgraded my PSU to a Corsair TX 750. I can't honestly see if it is a software problem now so I'm guessing maybe I have some corrupted Hardware I'd appreciate it if you went over my dumps to see if you could help; BODY{font:x-small 'Verdana';margin-right:1.5em} .c{cursor:hand} .b{color:red;font-family:'Courier New';font-weight:bold;text-decoration:none} .e{margin-left:1em;text-indent:-1em;margin-right:1em} .k{margin-left:1em;text-indent:-1em;margin-right:1em} .t{color:#990000} .xt{color:#990099} .ns{color:red} .dt{color:green} .m{color:blue} .tx{font-weight:bold} .db{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;border-left:1px solid #CCCCCC;font:small Courier} .di{font:small Courier} .d{color:blue} .pi{color:blue} .cb{text-indent:0px;margin-left:1em;margin-top:0px;margin-bottom:0px;padding-left:.3em;font:small Courier;color:#888888} .ci{font:small Courier;color:#888888} PRE{margin:0px;display:inline}
- < Event xmlns =" http://schemas.microsoft.com/win/2004/08/events/event " >
- < System >
< Provider Name =" Microsoft-Windows-Kernel-Power " Guid =" {331C3B3A-2005-44C2-AC5E-77220C37D6B4} " />
< EventID > 41 </ EventID >
< Version > 2 </ Version >
< Level > 1 </ Level >
< Task > 63 </ Task >
< Opcode > 0 </ Opcode >
< Keywords > 0x8000000000000002 </ Keywords >
< TimeCreated SystemTime =" 2009-11-20T18:53:09.613600000Z " />
< EventRecordID > 4069 </ EventRecordID >
< Correlation />
< Execution ProcessID =" 4 " ThreadID =" 8 " />
< Channel > System </ Channel >
< Computer > SOTERIOU-PC </ Computer >
< Security UserID =" S-1-5-18 " />
</ System >
- < EventData >
< Data Name =" BugcheckCode " > 190 </ Data >
< Data Name =" BugcheckParameter1 " > 0xfffff88006060338 </ Data >
< Data Name =" BugcheckParameter2 " > 0x12705b121 </ Data >
< Data Name =" BugcheckParameter3 " > 0xfffff88002d34740 </ Data >
< Data Name =" BugcheckParameter4 " > 0xb </ Data >
< Data Name =" SleepInProgress " > false </ Data >
< Data Name =" PowerButtonTimestamp " > 0 </ Data >
</ EventData >
</ Event >
Thankyou in advance.
November 20th, 2009 10:27pm
Can you zip up any minidump files in the C:\Windows\Minidump folderand make available (providelink)via Windows Live Skydrive or similar site?
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November 21st, 2009 7:26am
Thanks for the quick reply heres my link http://cid-23f7f38235e8c08f.skydrive.live.com/browse.aspx/.Public?uc=1
November 21st, 2009 6:14pm
The minidump files seem to reference files related to the video card such as the nvlddmkm.sys and the dxgmms1.sys.Are you over-clocking any components such as the video card?
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November 22nd, 2009 7:52am
No its running stock. Could there be a fault with it in general? I ran windows memory diagnostic yday and it all came back good but I decided to put my newer ram in and take the older one out and see how it goes.
November 22nd, 2009 3:16pm
It could be the card but it could also be the physical RAM so replacing the physical RAM may help.
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November 22nd, 2009 3:33pm
Oh ok. Is there anyway I can isolate the problem easier? For example if it is my graphics card I could maybe run a benchmarking programme and run some stress tests and if it starts locking up and bluescreening it would be safe to say its the graphics card? I also suffer from blurryness on Win7 since upgrading but I've read many issues on google where people have the same problem but not on older OS like Vista and XP.
November 22nd, 2009 3:43pm
Yes, you could run stress/stability tests on the card.However, there should not be any blurriness.What video card do you have?Can you swap out the card?
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November 22nd, 2009 3:54pm
I'm using a XFX GTX 260 Black Edition ( the 55nm one) and my PSU is a Corsair TX 750 so theres definately enough power as I have next to no peripherals and it gives enough power on the 12v rail for my card. As for the blurryness its best described in this link; http://social.answers.microsoft.com/Forums/en-US/w7desktop/thread/99dd1318-31e1-4489-b2f8-e95e098a274b I can't comment on if my graphics card displayed fine on XP ( the OS I was using before) because I formatted my drive then installed some new memory and new GPU and PSU. I'm going to run 3DMark Vantage I'll get back to you with the results, and thankyou very much for the help you're offering.
November 22nd, 2009 4:00pm
I just tried my GPU in XP and its still blurry... could that basically imply that my GPU is the culprit? My monitor is VGA and my card is DVI so I'm using an adaptor to plug it VGA to VGA ( I tried different adaptors they both still have the blurryness) I'm gonna swap out the cards and use my old 6800GT and see if there is any noticeable difference and maybe try my HDTV's HDMI slot to see if picture quality changes when i go DVI > HDMI instead of DVI > VGA, after all DVI is digital and VGA is analogue so it might be causing picture interference right? if not then maybe you were right in the first instance and my GPU is the culprit for the BSOD and the reason for the blurryness in my screen. Would like to here your input on the situation.
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November 22nd, 2009 6:40pm
What monitor do you have? VGA should still give good quality.You probably have already, but did you use the auto-adjust setting on the monitorto optimize the display?Is it just text that is blurry?Also, it may be a good idea to test with another card. If you do so. uninstall the graphic drivers, then swap out the card, then reinstall the latest version of graphicdrivers.
November 23rd, 2009 5:44am
After checking the mini.dup file, I also think our issue is caused by the Graphic card driver. At this point, it's better to replace the current Graphic card, please make sure to remove the old graphiccard drivers from the computer completely, then replace the card, and install the newest driver for your old 6800GTGraphic card. John
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November 23rd, 2009 9:12am
Ok guys the BSOD have gone now, but I still get BSOD when I have the extra memory in so they must just not run well together ( even though they are the same model and speed just different CAS latencies :S) So I took out the memory and left my new 2GB memory in and installed my old GPU and all seems well as I've had no BSOD to speak of for a while now and the screen is crystal clear :) At this moment in time I'm going to give the memory which doesn't run well on my PC to a friend ( Its good as far as I know windows memtest and memtest86 come back fine after a good 5 hours of testing each one seperately and together) and I'm going to buy another pair of the one I bought recently which should work no problems unless I'm unlucky with faulty hardware again. I also contacted my retailer about replacing my GPU hopefully and maybe get it replaced with a similarly priced card ( 160/$265) I've sort of lost faith with XFX the build quality wasn't great if I'm honest and I would have much prefered the EVGA SSC brand of the GTX 260 chipset but its hard to get hold of in the UK for some reason. I was wondering about jumping ship and getting an ATI card which I haven't done before... I don't suppose you could suggest a card of equal price and quality I could pick up maybe? The websites I use are usually overclockers.co.uk, ebuyer.co.uk and scan.co.uk ( I bought my GPU from scan.co.uk) Thanks again for your help guys I REALLY appreciate it :)
November 24th, 2009 6:51pm
Windows is very sensitive to memory timing. Best best is to use pairs from the same batch. I see this type of problem a lot.Vote if answered or helpful, I am running for Office (joke)!
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November 24th, 2009 10:52pm
Yeah I guessed as much, I'm in the process of contacting XFX for tests on my GPU which sounds like its gonna be a long and annoying process until its resolved to be honest. Regardless I've already lined up a GPU to replace it which is http://overclockers.co.uk/showproduct.php?prodid=GX-210-SP&tool=3
November 25th, 2009 12:22am
You can try to update the CHipset driver for our comptuer, then test if the two memory again. Once you get the new Graphic card, I suggest first logging into Safe Mode and then trying to uninstall your old display card driver, or the computer would not able to boot. For your convenience, I have included the steps below.
Uninstall the sound card driver via Device Manager===========================================1. Click "Start", type DEVMGMT.MSC in the Search bar, and press Enter.Note: If UAC (User Account Control) window is prompted for permission to continue, please click Continue.2. Expand "Display Adapter".3. Right click on the graphic card driver you are using and click Uninstall.4. Check the option "Delete the driver software for this device" and click OK.5. Close the computer and replace your display card to the new one.Please restart the computer and then Windows 7 will load the graphic card driver automatically. Once we boot in the desktop, I recommend youinstalling the driver from the Manufacture driver CD or downloading from the driver from the ATI. I hope this would help you.John
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November 26th, 2009 5:42am
Thanks for the guide but I'm already aware how to install/uninstall drivers properly. One step you missed out of that what I usually do tho is I boot up in safe mode and use DriverSweeper to uninstall all remnants of the previous display driver so its 100% clean of previous graphic drivers. Thanks for the help though guys :P
November 26th, 2009 8:31pm
Did you check you BIOS to be sure the memory timings are at auto? Also did your video card supplier get back to you? The latest drivers from NVIDIA work fine with GeForce 6 series and higher, so if the minidump shows it is at fault, then I suggest replacing the card when you can afford it. Vote if answered or helpful, I am running for Office (joke)!
IT/Developer, Windows/Linux/Mainframe
Server: P4-2GHz, 1.5 GB RAM, Linux Server, need IDE/SATA disks for my chess site
Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, NVIDIA 8600GT, 320GB + 160G backup, Windows 7 Ultimate x64.
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November 27th, 2009 4:06am
Also, there has been some issues reported with the NVIDIA DisplayDriver Service.Can you try disabling this service and see if it makes a difference:Start > type services.msc in the "Search programs and files" box and press "Enter"> then, in the right window,scroll down to the NVIDIA Display Driver Service and double-click the NVIDIA Display Driver Service and set the "Startup type" to "Disabled" > OKRestart the computer
November 27th, 2009 4:30am
Thanks for the replies guys, I already sent my card off and there was a fault so I'm being given a full refund but I'm gonna use that money to buy some gifts for Christmas and a few nights out during the christmas period and new year. I'm gonna get an ATI card in the new year when there will most likely be sales. Thanks for all the help you guys are great and make things a lot easier for the public.
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November 27th, 2009 7:45pm
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-12-02T16:45:10.950037700Z" />
<EventRecordID>137727</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>4uvak91-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">209</Data>
<Data Name="BugcheckParameter1">0x2e785da</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x8</Data>
<Data Name="BugcheckParameter4">0x2e785da</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
Help please, i'm not sure where might be the problem...i think it can be in ati catalyst 10.11 driver
http://bit.ly/hrtoj9 - minidump file
http://bit.ly/e6FH0c - system information
December 2nd, 2010 12:19pm
209 = D1 = Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
STACK_TEXT:
nt!KeBugCheckEx
nt!KiBugCheckDispatch+0x69
nt!KiPageFault+0x260
0x2e785da
X64_0xD1_CODE_AV_BAD_IP _nt!KiPageFault+260
fffff880`09266cf8 fffff800`02e71ca9 nt!KiBugCheckDispatch+0x69
fffff880`09266d00 00000000`0000000a
fffff880`09266d08 00000000`02e785da
fffff880`09266d10 00000000`00000002
fffff880`09266d18 00000000`00000008
fffff880`09266d20 00000000`02e785da
fffff880`09266d28 fffff880`04a4e05dUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
atikmdag+0x4a05d
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Wed Oct 27 04:29:53 2010
because the ATI driver is up to date, you should check the RAM (access violation with the instruction pointer).
André
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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December 2nd, 2010 4:47pm
I suggest using memtest which is free. Download a CD image and burn it and then boot it to test system memory.
http:/www.memtest.org
Post back here after you have run the test with the results.
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December 2nd, 2010 9:33pm
Hello. I really need assistance. I have been receiving Bluescreens 4-5 times since thet past 2 days. I reformatted my system with Win7 x64, but started getting them again. Please assist.
-
System
-
Provider
[ Name]
Microsoft-Windows-Kernel-Power
[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID
41
Version
2
Level
1
Task
63
Opcode
0
Keywords
0x8000000000000002
-
TimeCreated
[ SystemTime]
2010-12-18T04:10:03.293238300Z
EventRecordID
1781
Correlation
-
Execution
[ ProcessID]
4
[ ThreadID]
8
Channel
System
Computer
Malav-PC
-
Security
[ UserID]
S-1-5-18
-
EventData
BugcheckCode
61
BugcheckParameter1
0xfffff88003391f50
BugcheckParameter2
0x0
BugcheckParameter3
0x0
BugcheckParameter4
0xfffff80002c7cf40
SleepInProgress
false
PowerButtonTimestamp
0
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December 17th, 2010 11:33pm
Could be bad RAM, try reseating themElected! Your votes and support have got me my 2010 MVP!
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December 18th, 2010 9:23am
61 = Bug Check 0x3D: INTERRUPT_EXCEPTION_NOT_HANDLED
I agree with Vegan, check your RAM.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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December 18th, 2010 9:41am
Thank you for the suggestions. I reseated the ram and ran memtest for 2 passes and did not receive errors. I did receive a BSOD yesterday after installing sound card drivers. Is it possible that RAM was the problem?
December 18th, 2010 4:46pm
Mostly RAM but its also possible a MB problem. This is where having several motherboards is helpful. I buy cheap ones all the time.
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December 18th, 2010 4:48pm
MalavP, it may also help to look at the minidump files from the crashes with a debugger.
Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?
The following link has information on using Windows Live SkyDrive:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop
December 18th, 2010 4:57pm
Here is the link:
https://cid-900799ce12c7c643.skydrive.live.com/redir.aspx?resid=900799CE12C7C643!117&authkey=PX62RIxkuxo%24
Thank you for your assistance.
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December 18th, 2010 11:54pm
Bug Check 0xC4: DRIVER_VERIFIER_DETECTED_VIOLATION
0xF6 = A driver references a user-mode handle as kernel mode.
STACK_TEXT:
nt!KeBugCheckEx
nt!VerifierBugCheckIfAppropriate+0x3c
nt!VfCheckUserHandle+0x1b4
nt! ?? ::NNGAKEGL::`string'+0x2105e
nt!ObpLookupObjectName+0x1b5
nt!ObOpenObjectByName+0x306
nt!CmOpenKey+0x28a
nt!NtOpenKey+0x12
nt!KiSystemServiceCopyEnd+0x13
nt!KiServiceLinkage
ctoss2k +0x476a
Image path: \SystemRoot\system32\drivers\ctoss2k.sys
Image name: ctoss2k.sys
Timestamp: Wed Jun 03 19:57:43 2009
update the Creative Sound card driver.
André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 19th, 2010 10:03am
I did, but the BSOD still appears. Not sure what went wrong, my sound card was working perfectly fine.
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December 19th, 2010 4:08pm
look at the properties of the driver. Was the driver updated?"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 19th, 2010 4:14pm
Yes, the driver was updated. I received another BSOD today, have already taken out the sound card and I am using on-board. Please assist, it seems that the BSOD is occurring at random times, with different type of errors. Here is the link to the new dmp
file:
https://cid-900799ce12c7c643.office.live.com/self.aspx/Dump%20Files/122410-21231-01.dmp
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December 24th, 2010 3:44pm
OK strip the machine down to only the video card, unless you have integrated in case use that.
Then see how Windows likes it.
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December 24th, 2010 3:46pm
the link doesn't work"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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December 25th, 2010 10:13am
Sorry, here you go: https://cid-900799ce12c7c643.skydrive.live.com/redir.aspx?resid=900799CE12C7C643!117&authkey=PX62RIxkuxo%24
December 26th, 2010 4:07am
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.
STACK_TEXT:
nt!KeBugCheckEx
nt!KiBugCheckDispatch+0x69
nt!KiPageFault+0x260
nt!MiReplenishPageSlist+0x100
nt!MiRemoveAnyPage+0x24f
nt!MiResolveDemandZeroFault+0x9dd
nt!MiResolveProtoPteFault+0x508
nt!MiDispatchFault+0x1de
nt!MmAccessFault+0x8f1
nt!KiPageFault+0x16e
nt!MmProbeAndLockPages+0x130
cdd!CddAllocShadowSysMem +0x372
cdd!DrvBitBlt+0x286
cdd!DrvCopyBits+0x44
win32k!OffCopyBits+0xc7
win32k!vSpReadFromScreen+0x525
looks still like a RAM issue. Which RAM do you use? With which timings do you run the RAM?
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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December 26th, 2010 9:51am
I am using the following ram:
SUPER TALENT Chrome Series DDR3 1600 (9-9-9-28)
Model WB160UX6G9
My motherboard was not running at those timings so I had to manually set it in the bios and change the DRAM voltage to what was specified (1.65v). Even with running at low speeds, I received a Blue screen. Currently, I have it set on Auto, so it's slow
speeds.
December 26th, 2010 6:05pm
Lots of memory vendors seem to have a disagreement between the SPD info and the claimed speed in literature.
I suggest auto and if its still a problem, try another stick or 2
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December 26th, 2010 7:02pm
Set the speed to 1333 with (9-9-9-24-33) timings and CR2 and look if the PC is stable."A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
December 27th, 2010 10:26am